Refund policy
Last updated: August 28, 2026
At Fragrance Fusion SA we take great care to ensure that your order reaches you safely and in perfect condition. If your perfume arrives damaged or there is an issue with your order please contact us as soon as possible.
Damaged Products
If your perfume arrives damaged please follow these steps:
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Contact us within 24 hours of receiving your order.
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Send us a video showing the damaged perfume and its packaging via WhatsApp.
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Make sure the damage is clearly visible in the video so that we can properly review the issue.
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Keep the original packaging and the damaged product until we have confirmed the return process.
Once we receive and review the video and confirm that the product was damaged during delivery we will arrange the return of the damaged perfume.
After the returned product has been received and the damage has been confirmed we will process a refund for the amount paid for the affected product.
Important
Claims submitted after 24 hours of delivery may not be accepted.
The video evidence is required so that we can verify the condition of the product when it was received.
Please do not dispose of or return the product without contacting us first.
Refunds
Once your return has been received and approved we will process your refund.
The refund will be made using the applicable payment method or another agreed method where necessary.
The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.
Contact Us
For damaged products or return and refund enquiries please contact us via WhatsApp as soon as possible.
WhatsApp: +27 72 367 8744
Email: fragrancefusionsa@gmail.com
Fragrance Fusion SA
53 7th Ave, Johannesburg, 2108, South Africa
